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Customer care

Return & Refund Policy

All sales are final: we don't accept returns or exchanges, and we don't give refunds. Here's how to make sure your order is right before you pay.

All sales are final. We do not accept returns, we do not offer exchanges, and we do not give refunds once an order has been accepted and paid for.

Why we don’t take perfume back

Fragrance is personal. Once a bottle has left our hands, we can’t be sure it hasn’t been opened, tried or kept in the heat — so, to protect every customer, no perfume we’ve sent out is ever resold.

Check your order before you pay

Because you pay on delivery, you can check your parcel before any money changes hands. Before you pay the rider, make sure that:

  • the packaging is sealed and undamaged;
  • the parcel is addressed to you and holds the fragrance, size and quantity you ordered;
  • no bottle is broken or leaking.

If anything is wrong, don’t accept the parcel. Hand it back to the rider without paying, then message us on WhatsApp or call 0343 5173705 and we’ll help.

Once you accept the parcel and pay the rider, the sale is complete and final.

Changing or cancelling an order

Changed your mind? Message us on WhatsApp with your order number as soon as you can. An order that hasn’t been dispatched yet can be changed or cancelled at no cost — and as nothing is paid until delivery, there is nothing to refund.

Choosing the right fragrance

Not sure which one is yours? Each fragrance’s page lists its notes, intensity and longevity, our FAQ answers the common questions, and our advisors on WhatsApp will gladly help you choose before you order.

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